Before Howard Merrell and Partners victories at yesterday’s Raleigh Public Relations Society awards, I was able to sit down with Peter Shankman from HelpAReporter.com and talk with him about social media’s impact on public relations.  Peter shares some interesting thoughts about customer service’s impact on public relations through social media tools.

http://www.vimeo.com/5195019

A big thanks to Peter for taking a few mintues to sit down and speak with me.